Maximize Agent Utilization.
Protect BPO Profit Margins.
Stop paying $10/seat just to track agent attendance and shift activity. Backlsh delivers automated time tracking, silent idle detection, and transparent proof-of-work for an industry-disruptive $2.9/seat flat rate.
Traditional Employee Monitoring
Breaks BPO Economics
The "Seat License Tax" Erasing Margins
BPOs operate on high volume and tight, competitive pricing. Forcing a 200+ agent floor to use legacy monitoring software adds thousands of dollars in monthly technical overhead, wiping out seat margins.
Late SLA Breach Detection
When managers only look at performance reports at the end of the day or week, it's too late. Untracked idle streaks, long unaccounted-for breaks, and system drift lead to missed call handovers and breached client SLAs.
Invoicing and Billing Disputes
International clients are skeptical of bulk-billed hours. Without bulletproof, unalterable background activity logs to prove data-entry or customer care hours, invoice approvals stall, causing massive cash flow friction.
SLA Protection. Multi-Shift Management.
Unbeatable Scaling Economics.
Backlsh runs continuously across your entire call center floor. Instantly deploy via centralized management and track hundreds of shifts concurrently, generating bulletproof, client-ready billing reports.
High-Volume Agent Utilization Tracking
Automatically monitor active vs. idle periods down to the second. Backlsh records background tool interaction (CRMs, telephony dialers, spreadsheets) to calculate true agent efficiency scores automatically.
Background Proof-of-Work Logs
Provide clients with absolute transparency. Backlsh aggregates system metrics and optional blurred screenshots to verify agent attention, giving you concrete documentation that eliminates billing disputes instantly.
Multi-Shift Attendance Automation
Run continuous 24/7/365 operations seamlessly. The automated agent desktop utility monitors login/logout instances natively, matching agent shifts directly with client timesheets without administrative manual inputs.
Up and Running in Under 5 Minutes
No IT team required. No lengthy onboarding. No behaviour change for your creatives.
Install the Desktop App
Lightweight background agent installs on each team member's Mac or Windows machine. Invisible to daily workflow.
Map Apps to Clients
Tell Backlsh which apps and URLs belong to which client. It learns quickly and handles ambiguities with AI suggestions.
Work Normally
Your team does nothing differently. Open Figma, switch to Ads Manager, hop into email — Backlsh tracks it all silently.
Invoice with Confidence
Pull audit-ready client billing reports anytime. Every hour documented, categorized, and ready to send.
Everything Your Agency Needs,
Nothing It Doesn't
AI Productivity Profiling
Automatically categorizes every app and URL as Productive, Unproductive, or Neutral. Understands agency contexts — Figma is billable, Reddit isn't.
AI-PoweredOptional Screenshot Verification
For client contracts requiring proof-of-work, enable interval-based screenshots. Full transparency without micromanagement.
OptionalReal-Time Activity Feed
See what every team member is working on right now — which client, which tool, how long. Live visibility without constant check-ins.
Live ViewPayroll & Billing Sync
Turn logged hours into accurate payroll calculations and client invoices automatically. No more spreadsheet reconciliation at month-end.
AutomatedProject Tool Integrations
Connect with Jira, Trello, and Monday.com to tie tracked hours directly to active tickets and project boards automatically.
IntegrationsWorks Offline, Always
Team working from a coffee shop with spotty WiFi? Tracking continues locally. Everything syncs securely when back online.
Always-OnReal Results from Real Agencies
"We were losing almost 2 hours per agent per day to idle drift. Since switching to Backlsh, our average monthly client invoice went up by 18%. The tool paid for itself in week one."
"Our teams were resistant to heavy monitoring tools. Backlsh changed that because they literally don't have to do anything. Now they actually love having proof of how much work they put into each client queue."
"The per-campaign breakdown is a game-changer for our BPO operations. We can finally show enterprise clients exactly where every hour went. No more invoice disputes."
"Setup took less than 10 minutes for a 200-person team. Within the first week we identified 3 SLA risks. We optimized our shifts immediately without adding heavy IT infrastructure."
Calculate Your BPO Margin Savings
Stop paying enterprise tax for bulk seat deployments. Scale operations without inflating software bills.
Interactive Savings Calculator
Everything You Need to Know
Stop Imposing Bossware on Engineers
Implement the only time tracking tool that respects developer privacy while maintaining 100% billing accuracy. Deploy out of the box with open API keys.