WORKFORCE ANALYTICS FOR BPOS, KPOS & CALL CENTRES
Track agent attendance and shift activity without inflating software bills. Backlsh records websites, apps and screenshots to help you review agent utilisation and support proof-of-work at $2.99 per user per month.
No credit card required · Self-serve onboarding · $2.99/user/month
BPO agent activity & client queues
Google DocsClient Beta · Back-office records1h 10mProductive
SlackInternal · Floor supervisors18mNeutralSlackSocial · Non-work conversation4mNon-productiveWHY TRADITIONAL MONITORING FALLS SHORT
BPOs operate on high volume and tight margins. Review software costs alongside the records you need to manage shifts and client work.
BPOs operate on high volume and tight, competitive pricing. Per-seat monitoring costs grow across a 200+ agent floor. Compare the plans and add-ons needed for each campaign so software costs do not quietly erode seat margins.
Budget seat costs before expanding the floor.
When managers only look at performance reports at the end of the day or week, it's too late. Untracked idle streaks, long unaccounted-for breaks, and system drift lead to missed call handovers and breached client SLAs.
Review time and activity alongside your service metrics.
International clients need clear records behind bulk-billed hours. Reviewable activity logs help explain time spent on data entry and customer care when discussing invoices.
Activity records support billing review; they do not guarantee approval.
Review recorded websites, apps, screenshots and attendance across your BPO teams. Use activity records alongside queue metrics and client requirements to understand how the working day is spent.
Review recorded work in CRMs, browser-based dialers and spreadsheets alongside tracked hours and activity summaries. These records provide work context rather than a direct measure of call quality or SLA performance.
Use application and website records, with periodic screenshots where enabled, to support conversations about agent work and client billing. Explain the monitoring scope and access to the team.
Review automatically collected attendance and tracked-time records for the team members you manage. Check shift boundaries, time zones and client allocation before using records for payroll or invoices.
No manual timers and no unnecessary interruption to your team’s established workflow.
Install the background tracker on each team member’s Mac or Windows computer. Managers review collected activity through the web dashboard.
Tell Backlsh which apps and URLs belong to each client using configured project rules. Review activity that could belong to more than one project.
Agents continue using their CRM, browser-based support tools, email and spreadsheets while Backlsh records work activity.
Review the recorded project hours and activity before using the timesheets to support client invoices.
Workforce visibility for customer support, back-office processing and client campaigns.
Classify applications and websites as Productive, Non-productive or Neutral. Review the categories in the context of each team’s work.
Productivity InsightsFor client contracts requiring proof-of-work, review interval-based screenshots where enabled. Explain the capture settings and access to your team.
Optional Screenshot VerificationSee the latest recorded team activity—which tool, which project context, and how long. The view refreshes automatically to reduce constant check-ins.
Real-Time Activity FeedUse reviewed time records to support payroll calculations and client invoices without reconstructing the working day from memory.
Timesheets for Payroll & BillingSet rules to map application and website activity to the appropriate client project. Review ambiguous activity before billing.
Project Context MappingReview activity across distributed teams. If connectivity is intermittent, validate the installed tracker’s offline capture and sync behaviour during your trial.
Working Across LocationsWhat BPO leaders say about using Backlsh.
“We were losing almost 2 hours per agent per day to idle drift. Since switching to Backlsh, our average monthly client invoice went up by 18%. The tool paid for itself in week one.”
Saurav JainView LinkedIn profile
“Our teams were resistant to heavy monitoring tools. Backlsh changed that because they literally don't have to do anything. Now they actually love having proof of how much work they put into each client queue.”
Elias ThampiAssure BPO LLPView LinkedIn profile
Estimate your Backlsh subscription at $2.99 per user per month, then compare it with the plan and add-ons your operation needs. Seat costs alone do not determine operational savings.
USD per user / month
Enter a whole number from 1 to 10,000.
Compare pricing, activity capture and project workflows before choosing a tool.
| Feature & pricing |  Backlsh |
 Hubstaff |
 Time Doctor |
|---|---|---|---|
| Price per user / month | $2.99 | $7 Starter · $9 Grow · $12 Team | $8 Basic · $14 Standard · $20 Premium |
| Automatic time tracking | Background tracking with the desktop tracker. | Automatic tracking policies on Team+. Background timer via the Silent app add-on; included in Enterprise. | Automatic tracking from Basic. |
| Website & app usage | Included. | Starter: 500 apps + 500 URLs per user/month. Grow: 1,500 each. Team+: unlimited. | Usage reporting from Standard ($14/user/month). |
| Screenshots | Periodic screenshots when enabled. | Starter: 500 per user/month. Grow: 1,500. Team+: unlimited standard screenshots. | Screenshots from Basic. |
| Productivity categories | Team-configured app and website classifications. | App and URL categorisation with the Insights add-on. | Configurable productivity ratings from Standard. |
| Project time tracking | Configured rules map app and website activity to projects. | App and URL records show the project being timed. | Projects and tasks from Basic. |
| Free trial | 14 days; no credit card required. | 14 days; no credit card required. | 14-day Premium trial; no credit card required. |
Monthly USD prices per user, before taxes and optional add-ons. Annual discounts differ. Hubstaff Starter, Grow and Team require at least two seats; enterprise and special offers are excluded. Time Doctor app and website usage reports start on Standard. On smaller screens, scroll across the table.
Official sources: Hubstaff prices · Hubstaff plan limits · Hubstaff app & project tracking · Time Doctor plans & features
Add team members through the dashboard, including bulk CSV onboarding. For a large or multi-shift operation, validate deployment, permissions, capacity and reporting with a representative pilot. Discuss enterprise rollout requirements with our team before expanding.
Backlsh records application and website activity, tracked time and screenshots where enabled. Review those records with project reports to explain time spent on client work. They support billing discussions; they do not guarantee payment or eliminate disputes. Confirm any client-specific export requirements during your trial.
Review tracker settings, screenshot capture, data access and your employee monitoring policy before rollout. Discuss client-specific privacy and deployment requirements with our team. Do not assume that using a tracking tool alone satisfies a client contract or regulatory obligation.
Backlsh offers its standard tracking plan at $2.99 USD per user per month. Compare the recorded websites, apps, screenshots and reporting you need against each vendor’s specific plan. Enterprise deployment and custom services are priced separately.
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Try the free calculatorReview agent websites, apps, screenshots and tracked hours in one place. Start with a team pilot and agree the monitoring scope before expanding across client queues.