How COSO IT Eliminated Manual Reporting and Increased Team Transparency by 50%
After switching from Time Champ, COSO IT used Backlsh's automated reporting and deeper analytics to save more than 10 hours each week, recover billable time and identify performance concerns earlier.
Delivering complex data and AI work across a global footprint
COSO IT develops customized, scalable solutions across artificial intelligence, big data, analytics and cloud computing. Its specialists combine data science, statistics, mathematics and computer science to help organizations turn complex information into better decisions and more efficient operations.
With people and customers spanning North America, Europe and Asia, project delivery depends on clear coordination across time zones, technical disciplines and client priorities. COSO IT needed stronger analytics, less reporting overhead and a clearer way for HR to identify performance concerns before they affected delivery.
The company switched from Time Champ to Backlsh. According to Adriana Alovaro, Backlsh proved to be the stronger fit, with better analytics and the visibility COSO IT needed to meet its operational objectives.
Analytics that fell short
COSO IT's previous system did not provide the depth of analytics the team needed to understand performance, reporting effort and productive capacity clearly.
Automated reporting
Backlsh replaced manual reporting with automatic time records and richer activity analytics across 30 employees.
Earlier, clearer action
HR can now identify unproductive patterns earlier, while leaders have greater transparency and more time available for billable delivery.
From limited analytics to automated insight across 30 employees
Reassess Time Champ
COSO IT looked for an alternative that could provide stronger analytics and help the company achieve its visibility objectives.
Switch to Backlsh
The team moved to Backlsh to capture work activity and reporting data automatically instead of relying on manual preparation.
Roll out to 30 people
Backlsh became part of the operating rhythm for 30 employees across COSO IT's distributed organization.
Turn insight into action
HR and leadership use the analytics to recognize unproductive patterns earlier and improve accountability.
A connected view of time, projects and delivery activity
Automatic time tracking
Work time can be captured without asking technical specialists to operate manual timers throughout the day.
Project-level context
Time records can be connected with the client or internal project that the work supports.
Apps and websites
Relevant applications, URLs and window titles can help explain how work moves through the delivery process.
Automatic timesheets
Consistent records reduce the need to reconstruct project time at the end of a week or billing period.
Attendance visibility
Distributed teams can align more easily around expected availability and working periods.
Productivity insights
Patterns can support practical coaching and process improvement when interpreted with the right context.
More productive capacity, clearer reporting and earlier intervention
Reporting effort
Reporting is now automatic, removing the recurring manual work previously required to prepare activity records.
Saved every week
COSO IT reports saving more than 10 hours per week by eliminating manual reporting work.
Recovered for billing
More than 20 hours have been recovered as billable capacity instead of being lost to non-billable administrative work.
More transparency
Leadership reports a 50% increase in transparency across the team after adopting Backlsh.
People using Backlsh
The platform gives COSO IT a consistent view of work activity across 30 employees.
Performance intervention
HR can identify unproductive employees sooner and address concerns before they create a larger delivery problem.
All figures and outcomes in this section were reported by COSO IT and are presented as customer-attributed results.
“We switched from Time Champ, and Backlsh has outperformed it for our team. Backlsh gives us much better analytics, and with those insights, we are able to achieve our objectives.”
Adriana Alovaro
COSO IT
See where project time goes—without adding manual timers
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